Frequently Asked Questions

Promed Medical Supplies offers dental supplies, instruments and equipment for dental professionals, clinics and students. Browse our Clinical, Consumables, Equipment, Hand Pieces, Burs & Stones and Oral Care System collections to see what is currently available.

Our products are intended for dentists, dental clinics and dental students. We serve individual customers as well as businesses and dental practices. If you are purchasing on behalf of a business, please make sure you are authorized to do so.

Add the products you need to your cart, review your order and complete checkout. Your order is accepted once we send you an order confirmation, subject to successful payment processing.

Please read the product description and specifications carefully before ordering. Product images are for identification and illustration only. If you are unsure whether a product suits your intended use, contact us before purchasing.

You will be charged the price shown when you place your order, and it will appear in your order confirmation. Prices, discounts and promotions may change from time to time. Any applicable taxes or delivery charges are shown or communicated before you complete your order.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

The payment methods available to you are shown at checkout, including Visa, Mastercard and Apple Pay. Please make sure you are authorized to use the payment method you submit.

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

We deliver across Egypt. For delivery outside our service areas or for international shipping enquiries.

Orders are usually prepared for dispatch the same day when payment or order confirmation is completed before 12:00 PM. Estimated delivery times depend on your location: Cairo, Giza and Alexandria: 1–2 days Delta and Canal cities: 2–3 days Upper Egypt and Red Sea: 3–5 days Other eligible locations: up to 5 days Delivery times are estimates and are not guaranteed unless we expressly confirm a guaranteed delivery date. Your estimated delivery time and location are confirmed at checkout, in your order confirmation, or by contacting you directly.

Any delivery charges are communicated before you complete your order, so you will know the total cost before you pay.

When tracking is available, we send your tracking details to the email address or phone number you provided with your order. You can also email us at promeddental3@gmail.com for an update.

Please contact us as soon as possible. We may not be able to change the address once the order has been dispatched. To avoid delays, provide a complete and accurate delivery address and a reachable phone number when you order.

Please make sure someone is available to receive the order at the delivery address. If delivery cannot be completed, the carrier may contact you to arrange another delivery attempt. Additional delivery charges apply only if they were communicated to you in advance.

Delays can happen because of carrier disruptions, severe weather, public holidays or other events outside our control. If we become aware of a significant delay, we will contact you using the details you provided. Nothing in our policy limits your rights under applicable Egyptian law.