Refund policy

You have 3 days after receiving your item to request a return.

To be eligible, your dental supply or equipment item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at promeddental3@gmail.com.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at promeddental3@gmail.com.

Damages and issues

Please inspect your order when it arrives and contact us immediately if a dental product or piece of equipment is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain dental products cannot be returned, including custom-made or personalized products, special orders, and personal care items. We also cannot accept returns of hazardous materials, flammable liquids, or gases. Contact us if you have questions about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the replacement.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at promeddental3@gmail.com.